Shipping
How long does delivery usually take?
When you order a product from the Benmark website, it is typically dispatched within 1-2 business days. Delivery time varies depending on your location, with a maximum of 7-14 days. For more details, you can contact our shipping partners or track your order directly.
How do I track my shipment?
After placing your order, you will receive a notification from our shipping partner with tracking details and the estimated delivery date. You can also track your order on our website through the “Track Order” option in the footer.
How much does shipping cost?
Shipping costs vary depending on the delivery address. You can check the shipping charges in your order summary during checkout.
Can I modify the shipping address or mobile number after placing an order?
Currently, it is not possible to modify these details after the order is placed, as the information is immediately sent to our warehouse for processing. If needed, you can cancel the order and place a new one. If the order cannot be cancelled, it will be returned to us if undelivered.
Refunds
What products are eligible for return?
All Benmark products purchased from our website are eligible for return, subject to our return policy.
What should I do if my payment fails?
Ensure all payment details, including shipping address, account information, and passwords, are entered correctly. If the issue persists, you can opt for the Cash on Delivery (COD) option. In case the payment amount is debited after a failure, it will be refunded to your account within 7–10 business days.
How long does a refund take after cancellation?
Refunds are processed within 7–10 business days after cancellation.
How do I return a purchase?
Visit the “Returns & Exchange” page on our website, provide your order number and email/mobile number, and follow the return process as instructed.
What if my area is not serviceable for returns?
If you face issues returning a product due to location restrictions, please contact us at support@benmark.com for assistance.
Cancellations
Can I cancel my order?
Yes, orders can be cancelled before processing begins (within 24-48 hours). Once the order is dispatched, it must be received and then returned if needed.
Will I get a full refund for cancelled orders?
Yes, the entire amount will be refunded for cancelled orders.
How do I cancel my order before delivery?
Log in to your account on the Benmark website, locate your order, click “Cancel,” and provide a reason for the cancellation.
Payments
What payment methods does Benmark accept?
We accept Credit/Debit cards, UPI, Net Banking, and Cash on Delivery (on eligible products).
Are there any hidden costs or taxes?
No, all product prices listed on the website include applicable taxes.
How do I get a refund for a COD payment?
After returning the product, our team will contact you to collect your bank account details. The refund will be credited within 7–10 working days.
Contact Us
Factory 01: Kh no 724, Gali Gurudwara Road , Siraspur Industrial Area. Delhi – 110042
Factory 02: B40/20 Friends Colony Industrial Area, Jhilmil, New Delhi – 110095.
Email: support@benmark.com
Phone: +91-9990136006